Trenchless
Trenchless is a specialized app designed to help field technicians detect and document leaks in underground or concealed piping systems. The app provides a clean, technician-friendly interface that streamlines the entire inspection process—from job intake to leak verification.
[RESPONSIBILITIES]
Low & High Fidelity Prototyping
Interaction Patterns
Systems Thinking
Mobile App + Web Platform
[ROLE]
Product Design / UX / UI
[DURATION]
Jan 2025 - Oct 2025
Goals
Simplify a complex field workflow into a clear, guided mobile experience
Reduce friction for technicians working in real-world conditions
Prioritize speed, clarity, and accuracy throughout the workflow
Support consistent documentation and record-keeping in the field
Create a centralized admin platform for managing operations, teams, and scheduling
Connect mobile field tasks with back-office oversight in one cohesive system
Research & Discovery
The discovery phase focused on translating a complex workflow into a product structure that felt intuitive and reliable. We began by analyzing the end-to-end user journey, identifying critical tasks, dependencies, and points of friction across the experience. Through stakeholder input, workflow mapping, and early exploratory sketches, We were able to uncover where the product needed more clarity, where steps could be simplified, and where the interface needed to support decision-making more intentionally.
Process & Approach
We mapped the end-to-end workflow across the mobile app and web platform, then translated early concepts into task-focused mobile flows and structured admin tools. The mobile experience centered around guided step-by-step actions—job setup, fixture selection, meter timing, gas injection, listening, filtering, leak recording, and final documentation, while the web app supported job management, scheduling, technician administration, and reporting.
Solution & Outcome
The final solution balanced structured task flows on mobile with a centralized company dashboard on web, making it easier for technicians to move confidently through inspections and for teams to manage jobs from start to finish. The result was a more usable, modern product that brought clarity to a complex operational workflow.
Reflection & Takeaways
One of the biggest takeaways from this project was the importance of building clarity into the product at the systems level, not just the interface level. The strongest design decisions came from understanding how users moved through the workflow, where complexity created friction, and how the product could guide them more intentionally without overwhelming them.
It also reinforced a principle I return to often: good product design is less about adding more and more about structuring complexity in a way that feels natural. This project strengthened my ability to balance operational constraints, user needs, and cross-platform consistency while designing experiences that are both practical and polished.